PROMEALS Frequently Asked Questions
A.A.You can call or text us at our local number: 713-367-6578. One of our members will gladly assist you.
A.Place your order by:
Friday at 5:00pm to get Sunday delivery
Sunday at 2:00pm to get Monday delivery
Tuesday at 2:00pm to get Wednesday delivery
Wednesday at 2:00pm to get Thursday delivery
A.A.Yes, you can. However, we don't freeze any meals during the process and they leave our kitchen freshly cooked. Since we don’t include any additives or preservatives, we recommend consuming them within 5 days.
A.Depending on your microwave, we recommend to crack open the corner of the lid and microwave for 2-3 minutes in a medium setting.
A.We make our deliveries on Sunday, Monday, and Wednesday from 3:00pm to 8:00pm.
Your meals will be delivered the next available day depending on when your order was placed, unless a different delivery date is programmed.
A.Yes, To schedule a different delivery date, simply place your order online and text us at (713) 367-6578 with the future delivery date.
A.There is a minimum of 10 meals per delivery.
A.All of our meals are delivered in an insulated bag with ice-packs. They remain at a cold temperature until you get home and put them in the fridge.
A.You will receive a confirmation text/email when your meals arrive, if nobody was home to receive them.
A.We encourage all of our customers to participate in their local community recycle programs. We are not able to receive used containers back for sanitary reasons.
A.We don't currently offer a pick up option. Stay tuned for a store front coming soon.
A.Simply text us at 713-367-6578 to update your new delivery address.
A.Nobody needs to be home when the meals arrive. They get delivered in an insulated bag with ice packs and stay cold for 10-12hrs and we send a confirmation text once they arrive if nobody was home.
A.We recommend having them delivered to a residential address. Since everything is cooked fresh to order and we make deliveries from 2pm-9pm during the week, the business might be close by the time they arrive.